ServiceNow

Expert Implementation

Our experience in parallel frameworks, as well as ServiceNow gives us a deep understanding of the challenges and opportunities of implementation.

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Our Partners

Moving to ServiceNow?

We can help!

Perception IT offers a comprehensive range of ServiceNow services to help you assess the current IT infrastructure and processes, develop a plan for implementing ServiceNow; and design and improve your IT service management (ITSM) processes using ServiceNow.

Consultation

Implementation

Support

We have12+ years of experience in ITSM, custom software development, change management and managed services in intricate and challenging environments.

Our deep understanding of the challenges and opportunities of ServiceNow implementation, combined with our extensive experience in ITSM, custom software development, change management, and managed services, allows us to design and implement ServiceNow solutions that meet our clients' specific needs and help them to achieve their business goals.

Helping Businesses

Plan and Optimise ServiceNow

Consultation

Implementation

Support

Design a ServiceNow solution that aligns with your business objectives and best practices.

This is the first step, as it is important to have a clear understanding of what you want to achieve with ServiceNow before you start implementing it.

Select the right ServiceNow modules based on your needs and to configure them in a way that meets their specific requirements

Once there is a design for your ServiceNow solution, we select the right modules and configure them to meet your specific needs.

Customise ServiceNow to integrate with existing systems and processes if necessary

If required, we can customise ServiceNow to integrate with your existing systems and processes. This will help to ensure that ServiceNow works seamlessly with your existing IT environment.

Migrate your data to ServiceNow

Once you have configured and customized ServiceNow, you need to migrate your data to ServiceNow. This can be a complex process, so it is important to work with a qualified ServiceNow partner.

Trainings

Once the data has been migrated to ServiceNow, we the users on how to use it effectively. This will help to ensure that everyone is able to get the most out of ServiceNow.

Support

We provide ongoing support to help troubleshoot any issues that may arise. Even after the users have been trained on how to use ServiceNow, there may be times when they need support. It is important to have a support plan in place to help employees troubleshoot any issues that they may encounter.

Impact

Our Smooth Transition Services Offer Several Benefits

Reduced Risk

We help clients to avoid the common pitfalls and mistakes that can occur when implementing and using ServiceNow. We can also help clients to comply with the relevant regulations and standards in your industry.

Improved ROI

We can help you to maximize the value of your ServiceNow investment by selecting the right modules, configuring them properly, and integrating them with your existing systems and tools.

Reduced Workload

We can take care of the technical aspects of ServiceNow implementation and support, so you can focus on your core business functions.

Featured Testimonial

Telco Service Desk IT Process Migration to ServiceNow

USMAN IKRAM
MANAGER, SQM & AUTOMATION SUPPORT
JAZZ MOBILE NETWORK
"Perception IT's expertise in migrating our IBM Maximo ticketing system to ServiceNow was invaluable.

Their smooth and meticulous approach ensured a seamless transition, eliminating the need for on-premises hardware and offering our team a robust cloud-based solution. This has resulted in improved accessibility, increased efficiency, and overall cost savings"

Technological Expertise

We have expertise in the following underlying technologies that are necessary to implement ServiceNow effectively:

  • JavaScript

  • REST and SOAP Web Services

  • AngularJS

  • Glide and Jelly Scripting

  • HTML/CSS

  • Database Skills

  • JSON/XML

  • ServiceNow APIs

Why choose Perception IT as your ServiceNow partner?

ServiceNow is a powerful ITSM platform, but it can be complex to implement and use.

That's where Perception IT’s experience and expertise comes in.

ServiceNow Expertise

Our team consists of certified and skilled ServiceNow professionals are experienced in implementing ServiceNow at enterprise level and can deliver high-quality results for your project.

Experienced with End-to-end development

Our experience in executing end-to-end development projects, such as re-factoring projects, can optimise your ServiceNow platform and enhance its performance.

CMDB Management

We can help you resolve any issues related to Configuration Management Database (CMDB) management, such as data quality, accuracy, and completeness.

12 years deep expertise in ITSM:

We have deep expertise in ITSM, including the ITIL framework. This expertise allows us to help you design and implement a ServiceNow solution that meets your specific needs and that aligns with ITSM best practices.

12 years of Change management and communication expertise:

Our extensive experience in change management in a highly complex environments for the past 12 years gives us the:
- Ability to assess the impact of change on the organization and its stakeholders
- Skills to design and deliver effective training and coaching programs for end- users and champions
- Knowledge to create and execute a comprehensive communication strategy that builds awareness and buy-in
- Capability to monitor and measure the outcomes and benefits of change initiatives
- Confidence to support clients throughout the change journey and ensure a successful adoption of ServiceNow

12 years deep expertise in Managed Services:

Our managed services include:
  • 24/7 monitoring and support
  • Performance and capacity management
  • Security and compliance
  • Change management
  • Incident and problem management
  • Knowledge base management
  • Training and support
We also offer a variety of managed services for ServiceNow add-ons, such as ServiceNow ITSM, ITBM, ITOM, CSM, and HRSM.
12 years deep expertise in Software design and customisation:
Here are some specific examples of how we can help you to design and customize ServiceNow:
  • We can help you to design and implement a custom ServiceNow workflow for your incident management process. This workflow would automate the steps involved in managing incidents, from initial reporting to resolution.
  • We can develop and integrate a custom ServiceNow dashboard to track your key IT performance indicators (KPIs). This dashboard would give you a real- time view of your IT performance and help you to identify areas where improvement is needed.
  • We can extend ServiceNow to meet your unique business needs. For example, we could develop a custom ServiceNow module to manage your customer support process.
  • We can help you to migrate your existing ITSM solutions to ServiceNow. This would allow you to take advantage of the latest features and functionality that ServiceNow has to offer.
  • We can help you to integrate ServiceNow with your other IT systems and applications. This would create a seamless IT environment and make it easier for your employees to use ServiceNow.

Featured Case Study

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Telco Service Desk IT Process Migration to ServiceNow

A mature service desk implementation for one of Pakistan’s largest Telco was modernised and migrated to cloud using ServiceNow.
Read Case Study

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