Comprehensive Managed Services for Optimized Business Operations
Our managed services encompass a full spectrum of solutions tailored to enhance and streamline your business operations.
From Total Care packages that take complete charge of your IT environment to specialised service desks for responsive support, our offerings are designed to meet your diverse needs.
We extend our expertise to consultancy, ensuring your IT roadmap is adaptable and forward-thinking, cutting-edge AIOps for operational excellence and Managed Kubernetes for robust infrastructure.
Total Care
Service Desk
Consultancy
AIOps
Managed Kubernetes
Managed Cloud Services
Infrastructure Support
Services & Solutions
Total Care
Our expert support and maintenance extends to the entire production environment, including:
System Architecture
Operational Procedures
Monitoring
Management Tools
System Configuration
Network Infrastructure
Asset Management
Security
Experience Operational Confidence
Customized IT Solutions
24/7 Expert Support
Proactive System Management
Tailored IT Strategies
End-to-End IT Services
Advanced Security Measures
Service Desk
Increase productivity and improve user satisfaction.
Our dedicated team offers efficient and timely assistance, resolving issues and addressing user queries promptly.
Through the implementation of standardised processes and proactive problem management, we ensure optimised service delivery and minimise downtime. With comprehensive reporting and actionable insights, we empower businesses to make data-driven decisions that enhance service availability and improve customer satisfaction.
Efficient IT support for enhanced user satisfaction. Our services include:
Implementation of Platforms like ServiceNow, Jira, and IBM
ITIL-aligned ITSM Process Implementation
Custom Workflow Design and Automation
Integration with Internal Systems and Applications
Service Desk Analytics for Continuous Improvement
User Training and Ongoing Support
Experience Operational Confidence
Dedicated Assistance
Rapid Issue Resolution
Standardized Processes
Proactive Problem Management
Comprehensive Reporting
Insightful Analytics
Consultancy
Strategic IT consulting for forward-thinking businesses. We offer:
Custom IT Roadmaps
Technology Evaluation
Solution Design
IT Governance
Compliance Strategy
Experience Operational Confidence
Plan your IT future with confidence, backed by our expert consultancy services.
We design solutions that align with your KPIs and strategic vision, ensuring preparedness by planning an adaptable IT roadmap for different stages and scenarios.
AIOps
Unlock new levels of productivity and performance with our Managed AIOps Services
Get operational confidence with artificial intelligence, overcome challenges in complex environments and deliver an incredible customer experience.
Our comprehensive offering combines advanced analytics, machine learning and automation to revolutionise your IT operations, empowering teams to gain deep insights into system performance, predict and prevent incidents, and make data-driven decisions. With AIOps, businesses can achieve enhanced service availability, optimised resource utilisation, improved performance, rapid incident response, and ultimately, superior customer satisfaction.
Managed Kubernetes
Rely on a robust and reliable infrastructure for running containerized applications.
We provide a fully managed and pre-configured Kubernetes environment, which reduces the operational overhead and expertise required to run Kubernetes in production; offering benefits such as simplified management, high availability, scalability, improved resource utilisation, enhanced security, faster time-to-market, seamless scalability, and operational efficiency.
Managed Cloud Services
Efficient and Scalable IT Infrastructure. Access unlimited resources, enhance collaboration, and drive innovation.
Our Managed Cloud Services provide several advantages, including enhanced security and compliance, improved scalability and flexibility, reliable performance and uptime, proactive monitoring and support, cost optimisation, and seamless integration with your existing IT systems. With our team of experts handling your cloud environment, you can gain peace of mind knowing that your data and applications are secure, your infrastructure is optimised, and you have the agility to adapt to changing business needs.
Infrastructure Support
Experience Superior SLA Performance.
We design, implement and support both small to medium as well as enterprise-level solutions. We provide hardware and infrastructure service level agreements, so you can be assured of the continual availability of your core services. Our Services, Tools and Processes:
How Can We Help?
Business Benefits
Running a service yourself is expensive
Keeping a service going 24 hours a day, seven days a week requires a team of IT professionals who must be recruited, trained, managed and then kept up to date with new trends and developments. Our managed service offerings remove these entire issues entirely. Our team of experts will ensure that there is always a specialist available to address any issues with your service.
Low capital outlay and predictable monthly costs
The investment in specialist hardware and software will be high. A managed service offers the highest quality enterprise and carrier-grade solutions to customers. A fixed monthly payment plan means you know what you’re going to get and how much it’s going to cost over the contract. No unexpected upgrade charges or changes in charges, guaranteed.
Future proof business, using best-of-breed technology
Leading Managed Service Providers (MSPs) must use the best technologies and equipment on the market to deliver services. IT services are constantly upgraded with no additional cost or financial risk to you. You never have to worry that your Managed IT Services will become obsolete.
Flexible service
Managed IT Service Providers can be extremely flexible; a pay-as-you-go payment plan allows for quick growth when necessary, or cost savings when you need to consolidate.
Expertise
By selecting managed services you gain access to staff with specialist skills. Sometimes you will only need this skill once, so save the expense of training your staff for skills they will never use.
Focus on your business, not on managing IT
Offloading IT means you no longer have to spend valuable hours managing IT when you could be growing your business. Never waste time trying to connect with multiple carriers about IT problems or invoices.
Engagement Models
Perception IT as Your Partner
Industry Expertise
We manage services for large-scale enterprises, and can bring knowledge, experience, tried and tested methodologies to your company.
Latest Technologies
We understand that you have to support the old and the new. Our hybrid approach allows you to keep using the technologies that underpin your business, but augment these with modern cloud, DevOps and big data innovations.
Keeping Ahead of the Competition
As experts in our domain, we can advise you of the latest trends and how they can help your business.