All projects

Managed operations

Telecom operational support systems

Event management, monitoring and operational automation across a large telecommunications environment receiving high volumes of events from many systems.

Sector

Telecommunications

Focus

Event management and response

Technology

IBM Netcool, integrations and automation

Operational noise at network scale

Events from different network and service domains needed to be normalised, correlated and routed so operations teams could focus on underlying causes rather than repeated symptoms.

The platform also had to connect cleanly with incident workflows and remain supportable as the network changed.

Delivery approach

  • Event handling. Collection, enrichment, correlation and prioritisation across operational domains.
  • Workflow integration. Automated ticket creation, escalation and status exchange with service-management tooling.
  • Managed support. Health checks, preventive maintenance, change control and operational reporting.

What changed

  • A more consistent view of service-affecting events.
  • Less repetitive manual handling for operations teams.
  • A supported platform with documented response and maintenance processes.

Have a similar operational problem?

Discuss operational event management