Map
Process, role, data and integration discovery with explicit disposition decisions.
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Service management
Maximo to ServiceNow migration
A controlled migration of established telecom service-management processes from IBM Maximo into a cloud ServiceNow environment.
SectorTelecommunications
FocusProcess and platform migration
PlatformsIBM Maximo and ServiceNow
Operating context
Move the operating model, not only the data
The existing service desk contained mature incident, problem, change and asset processes. The migration needed to preserve what worked while removing historical complexity.
Data, integrations, workflows, roles and reporting were treated as one transition rather than separate technical workstreams.
Work performed
What the engagement brought together.
Technical components were delivered with the controls, documentation and ownership needed to operate them.
Migrate
Controlled data movement, workflow configuration and interface replacement.
Adopt
Testing, training, cutover support and post-migration operational ownership.
Practical outcome
What changed.
01A clearer transition path for people, processes and data.
02Reduced reliance on legacy service-management components.
03A supported cloud platform aligned with the operating model.